Refund & Cancellation Policy

Effective Date: August 27, 2026  |  Last Updated: August 27, 2026

1. Overview

This Refund & Cancellation Policy applies to services provided by Yellow Polar SPC (“Yellow Polar”, “we”, “us”, or “our”), a company registered in Oman (CR No. 1543664), including web design, branding, mobile app development, and related digital services. It should be read together with our Terms of Use.

Because our services are custom, project-based work rather than off-the-shelf products, refunds are assessed against work actually completed at the time of a cancellation request, not issued automatically.

2. Deposits and Upfront Payments

  • Projects typically require an upfront deposit before work begins, as specified in the accepted quote.
  • If a client cancels before any work has started, the deposit is refunded in full, less any third-party costs already committed on the client's behalf (see Section 5).
  • Once work has started, the deposit becomes non-refundable, as it covers project setup, planning, and initial resource allocation.

3. Cancellation After Work Has Begun

  • If a client cancels a project after work has begun, Yellow Polar will invoice for all work completed up to the cancellation date, calculated against the agreed quote or hourly rate.
  • Any amount already paid beyond the value of completed work is refunded to the client.
  • Any amount owed for completed work beyond what has already been paid becomes due immediately.
  • Work delivered and approved by the client at a project milestone is considered complete and is not refundable, consistent with our Terms of Use on project timelines and costs.

4. Cancellation by Yellow Polar

If Yellow Polar is unable to complete a project for reasons within our control, we will refund the client for any paid amount that exceeds the value of work completed to date.

5. Non-Refundable Third-Party Costs

Costs paid to third parties on a client's behalf — such as domain registration, hosting, SSL certificates, payment gateway setup, stock assets, or third-party plugin and software licenses — are non-refundable once purchased, as they are subject to that third party's own terms.

6. How Refunds Are Issued

  • Refund requests must be submitted in writing to support@yellowpolar.com.
  • Approved refunds are processed to the original payment method within 14 business days of approval.
  • Where the original payment method cannot be refunded to directly (e.g. a bank transfer), we will coordinate an alternative refund method with the client.

7. Disputes

If a client disagrees with the amount of work assessed as completed, we encourage contacting us first at support@yellowpolar.com to resolve the matter directly. Unresolved disputes are subject to the governing law and jurisdiction set out in our Terms of Use.

8. Changes to This Policy

We may update this Policy from time to time. When we do, we will update the “Last Updated” date above.

9. Contact Us

If you have any questions about this Policy, please contact:

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